Privacy Policy

Personal Identification Information

We collect personal information that you voluntarily provide when creating an account, Registration for services, or communicating with us. This includes your full name, email address, phone number, mailing address, date of birth, and emergency contact information.

We also collect demographic information such as age group, family size, household composition, and general location information to help us provide relevant nutrition recommendations and services.

Health and Nutrition Information

To provide personalized nutrition planning, we collect health-related information including dietary preferences, food allergies and intolerances, nutritional goals, eating patterns, cooking abilities, and general wellness objectives.

We may also collect information about family members included in your nutrition plan, including their ages, dietary needs, and health considerations, but only to the extent necessary to provide our services.

Please note that we do not collect sensitive medical diagnoses or detailed medical histories unless specifically relevant to nutritional planning and provided with your explicit consent.

Usage and Technical Information

We automatically collect certain technical information when you use our services, including IP address, browser type and version, device identifiers, operating system, time zone settings, and usage patterns within our applications.

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze how our services are used. You can control cookie settings through your browser preferences.

Primary Service Delivery

We use your personal and health information primarily to deliver personalized nutrition planning services, create customized meal plans, provide dietary recommendations, schedule consultations with our nutrition experts, and support your family's wellness journey.

Your information helps us tailor our services to your specific needs, preferences, and health goals, ensuring that our recommendations are safe, appropriate, and effective for you and your family members.

Communication and Support

We use your contact information to communicate about your nutrition plans, send appointment reminders, provide educational resources, respond to your questions and concerns, and notify you about important service updates.

With your consent, we may also send periodic newsletters containing nutrition tips, wellness advice, and information about new services that might benefit your family's health goals.

Service Improvement and Research

We analyze usage patterns and feedback to improve our services, develop new features, enhance user experience, and ensure the effectiveness of our nutrition programs.

Any research or analysis is conducted using aggregated, anonymized data that cannot be traced back to individual users, ensuring your privacy while helping us improve our services for all families.

Professional Service Providers

We may share your information with qualified nutrition professionals, registered dietitians, and wellness experts who are part of our service delivery team and bound by strict confidentiality agreements.

All service providers undergo thorough background checks and privacy training to ensure they handle your information with the utmost care and professionalism.

Technical Service Partners

We work with trusted third-party service providers for payment processing, data storage, communication platforms, and technical support. These partners are carefully selected and contractually required to protect your information.

We ensure that all technical partners comply with industry-standard security measures and data protection regulations, limiting their access to only the information necessary to provide their services.

Legal and Safety Requirements

We may disclose your information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect the safety, rights, or property of our users, our company, or the public.

In such cases, we will make reasonable efforts to notify you of the disclosure unless prohibited by law or court order, and we will only share the minimum information necessary to comply with the legal requirement.

Technical Safeguards

We implement industry-standard security measures including encryption for data transmission and storage, secure server infrastructure, regular security audits, multi-factor authentication systems, and continuous monitoring for potential security threats.

Our systems are designed with privacy by design principles, ensuring that your personal information is protected throughout our entire technology stack and operational processes.

Access Controls

Access to your personal information is strictly limited to authorized personnel who need it to provide services to you. All staff members receive comprehensive privacy training and are bound by confidentiality agreements.

We maintain detailed access logs and regularly review who has accessed what information, ensuring accountability and enabling us to detect any unauthorized access attempts.

Data Breach Response

In the unlikely event of a data security incident, we have comprehensive response procedures to minimize impact, secure affected systems, assess the scope of the breach, and notify affected users and relevant authorities as required by law.

We conduct regular security drills and maintain incident response plans to ensure we can respond quickly and effectively to any potential security concerns.

Access and Correction Rights

You have the right to access, review, and update your personal information at any time through your account dashboard or by contacting our customer service team. We will respond to access requests within a reasonable timeframe.

You can also request corrections to any inaccurate or incomplete information we have about you, and we will make the necessary updates to ensure your information remains current and accurate.

Communication Preferences

You can control the types of communications you receive from us by updating your preferences in your account settings or following unsubscribe links in our emails. You can opt out of marketing communications while still receiving service-related messages.

We respect your communication preferences and will honor your choices promptly, typically within 24-48 hours of receiving your request.

Data Deletion and Account Closure

You may request deletion of your personal information or closure of your account at any time. We will honor such requests while retaining only the minimum information required for legal, regulatory, or legitimate business purposes.

Please note that some information may be retained in backup systems for a limited time and that complete deletion may take up to 30 days to process fully across all our systems.